Question 1

When are you open this season?

Accepted Answer

Our season runs 20 November until Christmas Eve, 24 December. Trees from 21-24 December are subject to availability. Please call us to check before ordering.

Question 2

Where can I pick up my tree?

Accepted Answer

Pickup is from our Northcote lot at 112B St Georges Rd, Northcote VIC. It's our only location this year.

Question 3

How does standard delivery work?

Accepted Answer

You choose a Friday to Sunday delivery weekend rather than a specific day, and your tree can arrive at any time across that weekend.

Question 4

Do I need to be home for delivery?

Accepted Answer

No. Leave a bucket filled with water in the shaded spot where you'd like your tree left and our driver will place the tree straight into it. Drivers start from 9am Friday and some deliver overnight, so they simply drop the tree off and won't knock on the door. If you need a guaranteed day, choose Scheduled Delivery.

Question 5

What is Scheduled Delivery?

Accepted Answer

For an extra $40 you can choose the exact date (Friday, Saturday or Sunday) your tree is delivered, and we guarantee it arrives that day. There's no time slot to pick, just the date.

Question 6

How much is delivery?

Accepted Answer

$30 for the first 6 km from Northcote, then $3 for every additional kilometre. Biggish trees (8-10ft) add $40. For trees over 10 feet, request a personalised quote.

Question 7

How are tree sizes grouped?

Accepted Answer

Smallish Trees are 5ft, 6ft and 7ft. Biggish Trees are 8ft, 9ft and 10ft. For trees over 10 feet, request a personalised quote on our Shop page.

Question 8

What size Christmas tree should I buy?

Accepted Answer

Measure your ceiling height and take off about 30cm for the stand and topper. Most homes suit a 6ft or 7ft tree.

Question 9

Which tree stand should I choose?

Accepted Answer

Our stands are imported and designed for overseas trees, which are lighter and less dense than Australian-grown real trees, so size up. Up to 6ft: the 8ft stand. 7ft or 8ft trees: the 10ft stand. 9-10ft trees: the 12ft stand.

Question 10

What is tree preservative?

Accepted Answer

A $7 add-on designed to keep your tree fresh and hydrated for longer. Add half to the water when the tree arrives, and the rest after 48 hours.

Question 11

How do I keep my tree fresh?

Accepted Answer

Get it into water straight away, keep the stand topped up, and keep it out of direct sun and away from air conditioners. Full instructions are on our Tree Care page and emailed to you when you order.

Question 12

Can I tell you about a steep driveway or tricky access?

Accepted Answer

Yes. There's an access details field at checkout for steep driveways, gates, stairs or anything else our driver should know.

Question 13

When will I hear from you before delivery?

Accepted Answer

We email or text every delivery customer on the Thursday before their delivery weekend, with a reminder to leave the bucket of water out plus the full tree care instructions.

Question 14

Do you offer tree disposal or collection?

Accepted Answer

Yes. Choose a collection window: 18-20 December, 2-4 January or 8-10 January. Collection uses the same distance-based fee as delivery, and we can uninstall the tree for you for an extra $40.

Good questions, straight answers